Lumen – A Calm Analytics Dashboard for SaaS Teams

Lumen’s overview screen on a laptop

Overview:

Lumen’s customers had all the data they needed and none of the answers. I redesigned the dashboard around the three questions every team asks on Monday morning.

The new design leads with plain-language summaries, then lets people dig into the charts behind them.

What I did

  • Interviewed eight customer teams about their Monday-morning reporting.
  • Mapped every chart to the question it answers, and removed the ones that answered none.
  • Designed the summary cards, chart library and empty states, then tested them with real data.
Dashboard wireframes on a tablet
Research notes from customer interviews
Sketching chart layouts

Outcome

  • Weekly active use of the dashboard doubled.
  • Support tickets about “where do I find…” dropped by 40%.
  • One chart library shared by product and marketing.